2018 Year in Review
Dana Kellis, MD, SVP, CMO, Hospital Division
As we come to the final month of 2018, I want to take the opportunity to reflect on some of the amazing successes BayCare and our physicians have experienced over the past 12 months.
We embarked on many initiatives this year to improve and enhance the care of our patients at each of our hospitals. While change is often challenging, these initiatives grew out of our commitment to prepare our staff and our physicians for the changing expectations we will face in the near future.
Let’s talk about quality for starters. 2018 was a year in which we saw dramatic improvements in each of our hospital’s quality of care. As measured by Truven – now called “IBM Watson Health” – we have made significant improvement in essentially every quality metric. As a system, our HCAHP’s patient satisfaction score increased by an amazing 10 points. As a system, our mortality decreased by over a third, our length of stay decreased by nearly a quarter of a day, our throughput times for patients admitted through the ER decreased by nearly an hour, and our hospital-acquired infections decreased by 20%.
Several outside organizations recognized us for being an outstanding health system. Two of our hospitals (St. Joseph’s Hospitals and Mease Dunedin) are CMS Four-Star, meaning they are among the best in the region as measured by CMS quality metrics. We’ve also been awarded “100 Best Companies to Work For” in 2018 by Fortune magazine.
In addition to demonstrating success in these public forums, we have also, through partnership with and leadership by physicians on our various medical staffs, made major strides towards becoming a more physician- and patient-friendly health system. Through the Medical Staff Advisory Council, a physician committee composed of the chiefs of staff from each of the hospitals, along with all of the BayCare CMOs, we have been able to standardize the medical staff categories and board certification requirements across all of our hospitals, and we are working on other important areas as well, such as an aging policy for the system. The cardiology service line is on the cusp of standardizing credentialing criteria for cardiology procedures across the system. Our Evidence-Based Medicine team led by Dr. Paul Lewis generated several dozen best-practice guidelines to help physicians of many different specialties have the tools they need to ensure they’re able to practice state-of-the-art medicine for patients.
These are just a few of the accomplishments we’ve seen across BayCare Health System. Each hospital has many more examples of what physicians, administrative leaders and staff can accomplish by working together as a team.
We express our gratitude for the countless hours spent by many of you in making sure our patients have the best and the safest care available, regardless of which of our hospitals they may visit. We look forward to an exciting new year as we continue to work hard to distinguish ourselves for quality, for safety, for patient experience and for physician friendliness. Happy Holidays!