Ten Tips for Effective Communication with Patients

  1. Review the chart and plan the visit before entering the room
  2. Wash hands,  make eye contact and introduce yourself
  3. Make a social comment
  4. Explain who you are and why you're there
  5. Make the connection to the patient's PCP or hospitalist
  6. Sit down
  7. Draw out patient's concerns with open-ended questions
  8. Encourage patients to elaborate on their concerns
  9. Demonstrate empathy
  10. Incorporate teach back and wash hands upon exit (See resources section for more information about Teach Back Tips).

Ten Tips